Shipping policy

ORNA | Shipping Policy

Order Processing

• Orders are carefully packed and dispatched within 3–7 working days, unless a different timeline is mentioned on the product page.
• Orders containing customised or made-to-order pieces may require additional processing time, which will be communicated at the time of purchase.

Delivery

• Standard delivery generally takes 5–10 working days after dispatch, depending on the delivery location.
• Delivery timelines may vary for remote locations, festive periods, sales, or circumstances beyond our control.
• Once your order is dispatched, tracking details will be shared with you.

Shipping charges

• Shipping charges, if applicable, will be calculated and displayed at checkout before payment.
• Additional charges may apply for special delivery requirements or locations outside standard serviceable areas.

Delivery Address

• Customers are requested to provide a complete and accurate delivery address and contact number at the time of placing the order.
• ORNA cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.
• Any additional shipping charges arising from re-delivery due to an incorrect address may be borne by the customer.

Damaged Shipments

• Every ORNA piece is carefully inspected and securely packed before dispatch.
• In the unlikely event that your package arrives damaged, please contact us at +91 9930002678 within 24 hours of delivery, with photographs/videos of the package and product.
• Claims may not be accepted without appropriate photographic/video evidence of the damage.

Bulk & Corporate Orders

• Bulk, corporate and customised orders must be placed and confirmed in advance.
• Lead time generally ranges from 10–21 working days, depending on quantity, customisation and packaging requirements.
• A 50% advance payment is required at the time of order confirmation. The balance must be settled before dispatch.
• Delivery timelines and shipping charges for bulk orders will be confirmed separately at the time of order.
• Orders cannot be cancelled once production has commenced. Advances for customised orders are non-refundable.
• For bulk and corporate enquiries, please contact us at +91 9930002678.

Payment

• ORNA currently does not offer Cash on Delivery (COD).
• All orders must be paid in full at the time of purchase.

Important Note

• ORNA works with handcrafted materials and artisan-made processes. Minor variations in texture, colour, finish and detailing are inherent to handcrafted pieces and are not considered defects.