Contact information
ORNA – BUSINESS, CUSTOMER CARE AND GRIEVANCE INFORMATION
BUSINESS INFORMATION
ORNA is operated by Ms. Anandita Gupta, Sole Proprietor of ORNA.
Legal business address:
403-Prem, Amar Prem Society
Seven Bungalows, Andheri West
Mumbai, Maharashtra 400061
India
Website: https://ornaindia.com
CUSTOMER CARE
For questions relating to products, orders, payments, shipping, returns or refunds, please contact:
Email: info@ornaindia.com
Phone/WhatsApp: +91 99300 02678
Customer-care enquiries are generally answered within 1–2 working days.
The legal name, business address and contact details published here are the details used for ORNA’s invoices and payment records.
DISPATCH AND RETURN ADDRESSES
Orders may be dispatched from a separate operational or fulfilment address.
Approved returns may also be directed to a different return-processing address. The applicable return address will be provided by ORNA after a return request is approved.
Customers should not send products to the legal business address unless specifically instructed by ORNA.
GRIEVANCE REDRESSAL
For formal complaints relating to orders, products, payments, refunds, shipping or use of this website, please contact:
Ms. Anandita Gupta
Founder and Grievance Officer, ORNA
Email: info@ornaindia.com
ORNA will acknowledge each formal complaint within 48 hours of receipt and provide a unique complaint reference number for tracking.
We will review and address the complaint within one month from the date of receipt, in accordance with applicable law.
Please include:
• Your full name
• Order number, where applicable
• Contact details
• A clear description of the issue
• Supporting photographs or videos, where relevant and available
Providing Providing complete information helps ORNA investigate and resolve complaints efficiently.
If you have already contacted customer care and the matter remains unresolved, reply to the same email thread with your complaint reference number and request escalation to the Grievance Officer.
Prompt reporting and supporting evidence help ORNA investigate an issue, but a delay in reporting or the absence of photographs or an unboxing video does not by itself extinguish any rights or remedies available under applicable law.